FAQ

What do you want to know?

Frequently Asked Questions

You can cancel an order anytime within 14 working days from the date that you placed your order, this is known as the “Cooling off Period”. When you do cancel you will receive a full refund from the same source as payment was made. Please note that as this is a change of mind we will not refund the return postage costs and this refund will not include any handling or fixed charges taken by the payment gateway.

If you need to cancel an order please contact us first explaining the problem as we can not always except returns due to the edible nature of our products. If payment for an order that you have placed with us has not been received within 3 working days your order will be automatically cancelled and you will have to re-order.

Free standard postage is included on all orders within the UK mainland. We do not post outside the United Kingdom or dispatch on Saturday, Sunday or bank holidays. Orders are dispatched on average within one working day after payment has been received (stock dependent).

Please make sure that you place your order well in advance to avoid disappointment. Once an order has been dispatched it is out of our hands and in the hands of the courier to get it delivered in time. Please be advised that dispatch time is not the same as delivery time, these are two separate times.

Single and small orders are dispatched using Royal Mail standard post. Royal Mail estimate 2 – 3 working days for standard delivery, please allow for this time frame after dispatch. Large orders will be delivered by Hermes or UPS and a signature will always be required for this service. Large orders take longer to produce so we will need to agree on a lead time and price before production will begin. Payment is due at the time of ordering via one of the accepted payment methods.

We reserve the right to upgrade postage to a tracked, signed for service at any time, without notice.

Our printed toppers are printed on edible wafer paper which is not as dense as normal paper. Once they are placed on a white background such as icing sugar their colours will show through.

Wafer paper decorations can be used to decorate confectionery goods such as cakes, cupcakes and cookies. As a matter of fact wafer paper is commonly referred to as edible rice paper even though it is not made from rice but from a combination of water, vegetable oil and potato starch.

Wafer paper decorations make a fantastic alternative to the more expensive icing decorations. We offer a choice of flavoured and printed decorations including toppers, butterflies, hearts and flowers, all produced using high quality wafer paper and wafer card. Our products have a six month “Best Before End” date. Keep sealed in an air tight bag and store in a cool place avoiding direct sunlight and moisture.

Instructions

There are two important things to always remember when applying our edible wafer paper cake decorations to your cake creations, these are the following,

1. The colour intensity will improve if placed on a pure white base.

2. Wafer paper is very sensitive to moisture, if your base is too wet it can cause the colours to smudge and the edges of the paper to curl up and dissolve.

When fixing our butterflies simply use a small wooden cocktail stick and gently press down along the length of the body causing the wings to lift upwards.

Butter Cream and Plain Icing

If you are using butter cream or plain icing (icing sugar and water mix) then it is best to leave it for as long as possible so a crust is formed before adding the topper. If you do apply directly to a wet base the rice paper will more than likely curl upwards around the edges.

1. Wait for a crust to form on base topping.

2. Cut out the topper leaving a slight border around the edge of any printing.

3. SLIGHTLY moisten the base topping where the topper is to be placed.

4. Place topper on and press gently all over to ensure adhesion.

When fixing wafer paper butterflies simply use a small wooden cocktail stick and gently press down along the length of the body causing the wings to lift upwards.

The quickest and easiest way to contact us is the contact form. Our full address can be found in the returns information of the FAQ.

Contact phone number: (+44) 07762 312777 but we are not always available.

Problems with the contact form?

Contact us directly at, websales(at)wafertoppers(dot)com

Our postal address is,

Doodylou, Unit 20876

PO Box 7169

Poole, BH15 9EL