FAQ

What do you want to know?

If you can not find the answer to your question drop us an email from our Contact Us page.

Frequently Asked Questions

Can I cancel my order? (change of mind)

We regret that due to the nature of our products and hygiene requirements, we are unable to except requests for cancellations.

How much is delivery, I can't see a price?

Free standard postage is included on all single and small orders within the UK mainland. We do not post outside the United Kingdom or dispatch on Saturday, Sunday or bank holidays.

Single and small orders are dispatched free using Royal Mail standard post, an option to upgrade to first class signed for is also available. Royal Mail estimate 2 – 3 working days for standard delivery, please allow for this time frame after dispatch. Large orders (trade) will be delivered by UPS, DHL or Parcelforce and a signature will always be required for this service. Large orders take longer to produce so we will need to agree on a lead time and price before production will begin. Payment is due at the time of ordering via one of the accepted payment methods. Please note that during busy periods we may not be able to accept bulk orders.

If you have not paid the correct amount to cover your chosen postage, your order will be cancelled and refunded in full.

Why do my printed topper colours look pale?

Our printed toppers are printed on edible wafer paper which is not as dense as normal paper. Once they are placed on a white background such as icing sugar their colours will show through.

How to store and use your decorations?

Wafer paper decorations can be used to decorate confectionery goods such as cakes, cupcakes and cookies. As a matter of fact wafer paper is commonly referred to as edible rice paper even though it is not made from rice but from a combination of water, vegetable oil and potato starch.

Wafer paper decorations make a fantastic alternative to the more expensive icing decorations. We offer a choice of flavoured and printed decorations including toppers, butterflies, hearts and flowers, all produced using high quality wafer paper and wafer card. Our products have a six month “Best Before End” date. Keep sealed in an air tight bag and store in a cool place avoiding direct sunlight and moisture.

Instructions

There are two important things to always remember when applying our edible wafer paper cake decorations to your cake creations, these are the following,

1. The colour intensity will improve if placed on a pure white base.

2. Wafer paper is very sensitive to moisture, if your base is too wet it can cause the colours to smudge and the edges of the paper to curl up and dissolve.

When fixing our butterflies simply use a small wooden cocktail stick and gently press down along the length of the body causing the wings to lift upwards.

Butter Cream and Plain Icing

If you are using butter cream or plain icing (icing sugar and water mix) then it is best to leave it for as long as possible so a crust is formed before adding the topper. If you do apply directly to a wet base the rice paper will more than likely curl upwards around the edges.

1. Wait for a crust to form on base topping.

2. Cut out the topper leaving a slight border around the edge of any printing.

3. SLIGHTLY moisten the base topping where the topper is to be placed.

4. Place topper on and press gently all over to ensure adhesion.

When fixing wafer paper butterflies simply use a small wooden cocktail stick and gently press down along the length of the body causing the wings to lift upwards.

Having trouble with our contact form?

The quickest and easiest way to contact us is by using the contact form.

Contact phone number: (+44) 07762 312777 but we are not always available.

Problems with the contact form?

Where do I return for a refund?

We regret that due to the nature of our products and hygiene requirements, we are unable to except returns or offer exchanges. We are unable to exchange or accept the return of edible goods which have been damaged in transit. If part or all of your order from us is damaged on arrival we will ask that you supply us with a digital photograph of the damaged item(s). This also applies to errors in supply that are 100% in our control.

A design I like is not available in a particular colour, can I get it?

If you like one of our designs but it is not available in the colour or pattern that you want, just send us a message or use the "Ask a Question" box on the products page, asking if you can have it produced in your chosen colour or pattern.

I can not see my reward points but have placed an order, where are they?

You have to register an account with us to claim your reward points. Once created you will find them in your account menu. If you placed your order and checked out as a guest then you do not qualify for our loyalty scheme.

What payment methods do you accepts?

Our main method of payment is debit or credit cards processed through Stripe or PayPal. We do not accept personal cheques or postal orders but we do accept direct bank transfers. If you wish to pay by this method please select this option at checkout and you will be given all the information you need to complete your order. Please note that there is a fee of 3% for direct bank transfer payments which will be added at checkout. When payment is made through PayPal we will only dispatch to that registered PayPal address. We can not under any circumstances change this afterwards.

Please ensure that your registered PayPal address is up to date before making payment. If payment for an order that you have placed with us has not been received within 3 working days your order will be automatically cancelled and you will have to re-order. Your order will not ship until payment has been received in full.

Payments in UK pounds sterling (£) only.

This website does not store any of your financial information. This is all handled by our payment gateways.

If you need to make a quick one off payment to us you can do some using our PayPal QR Code Payments (PayTM).

paypal.me/wafertoppers

What ingredients are in your products?

This is a complete list of our ingredients. We always keep this list updated using information from our suppliers. If any of the ingredients change we will update this list so please make sure to check back often.

Wafer

Potato Starch, Water, Olive Oil, Maltodextrin

Free from gluten, lactose, eggs and dairy

This product is manufactured in a factory which may handle nuts. Therefore, this product may contain trace allergens